Cancellation & Refund Policy
Effective Date: October 2026 • DocTool (doctool.online) Official Satisfaction Guarantee & Reversal Terms
1. Overview & Customer Satisfaction Promise
At DocTool (operated at doctool.online), we take immense pride in delivering high-speed, 100% ad-free, and client-side private productivity utilities. We believe our users should always feel safe, respected, and fully in control of their purchase decisions.
This Cancellation & Refund Policy outlines the exact terms under which refunds, cancellations, and transaction adjustments are granted for subscriptions, lifetime upgrades, and digital service packages offered on our platform.
2. 30-Day 100% Money-Back Guarantee
We stand firmly behind our software. If you purchase any paid subscription plan or VIP license on DocTool and find that it does not meet your expectations, you are eligible for a full 100% refund within 30 days of the transaction date.
Qualifying circumstances include:
- Performance or technical incompatibility on your device or browser.
- Accidental or duplicate subscription purchase.
- Dissatisfaction with compression, conversion, or conversion speed benchmarks.
- Any dissatisfaction during the first 30 days of initial plan activation.
3. Plan-Specific Refund & Cancellation Terms
DocTool offers transparent pricing tiers designed for individual productivity, power users, and team collaboration. Our refund and cancellation policies apply to each active plan as follows:
Our featured limited-time launch offer gives lifetime access with zero recurring renewal fees.
- 30-Day 100% Refund: Full refund of ₹19 granted within 30 days if unsatisfied for any reason.
- Zero Recurring Charges: One-time payment only; no future subscriptions or automatic deductions.
- Official Tax Invoice: Downloadable GST invoice generated immediately upon checkout.
Expanded access with 100 conversions/day and batch processing for active individuals.
- Cancel Anytime: Stop renewals anytime with 1 click from your dashboard.
- Active Until Period Ends: Access continues through the end of the paid month.
- First Month Guarantee: Full 100% reversal eligible within the initial 30 days.
Maximum priority processing, dedicated background workers, and up to 1 GB file handling.
- Full Flexibility: No long-term lock-in; cancel auto-renewal at any time.
- Performance Benchmark Guarantee: 100% refund within 30 days if throughput or performance does not meet expectations.
- Priority Support: Direct expedited handling by our engineering team.
Multi-seat shared workspace (5 or 15 seats) with verified GST business invoicing.
- Enterprise Evaluation: 30-day money-back guarantee for first-time organization signups.
- Seat Flexibility: Scalable seat allocations with clear pro-rated invoicing.
- Official GST Invoices: Full input tax credit (ITC) compliant billing receipts.
4. Duplicate or Accidental Payment Protection
In rare situations where network timeouts, multiple clicks, or payment gateway delays cause a duplicate transaction on your statement:
Automatic Reversal: All duplicate charges are flagged and reversed immediately within 24 to 48 hours upon verification, returning 100% of the duplicate funds without any deduction.
5. How to Request a Refund (Step-by-Step)
Requesting a refund is simple and hassle-free. You do not need to fill out lengthy questionnaires or endure telephone queues:
Send an Email
Write to support@chatgyata.com with the subject line "Refund Request - [Your Invoice ID]".
Fast Review
Our billing team acknowledges and approves qualifying requests within 12 to 24 business hours.
Bank Credit
The refund amount reflects in your original payment method (Bank/UPI/Card) in 5 to 7 business days.
6. Subscription Cancellation Policy
You maintain complete autonomy over your active subscriptions:
- You can cancel auto-renewing subscriptions at any time via your user dashboard or by contacting support.
- Upon cancellation, you will continue to enjoy uninterrupted VIP access until the conclusion of your current billing period.
- No further recurring charges will ever be levied once cancellation is confirmed.
7. Non-Refundable Scenarios & Fair Use
While we strive to accommodate all legitimate requests, refunds may be declined under the following limited conditions:
- Refund requests initiated after the expiration of the 30-day guarantee window.
- Accounts found in willful violation of our Terms of Service (e.g., unauthorized automated scraping, API abuse, or malicious activity).
- Fraudulent chargeback disputes initiated without contacting our support desk first.
8. Contact & Billing Support
If you have any questions regarding an invoice, payment status, or refund eligibility, our dedicated support team is available to assist you:
Typical response time: Within 2 to 4 hours on business days.
Ready to explore our plans or need an invoice?
Check our 100% ad-free plans (from ₹19 one-time) or view your official tax invoice anytime.